PoPIA & Privacy Policy

GTL Telecoms (Pty) Ltd ("GTL Telecoms", "we", "us", or "our") is committed to protecting the personal information of our clients, website visitors, and partners in accordance with the Protection of Personal Information Act 4 of 2013 ("PoPIA") and the regulations issued thereunder. This policy explains how we collect, use, store, and protect your personal information, and outlines your rights as a data subject.

In compliance with Section 55 of PoPIA, GTL Telecoms has registered its Information Officer and Deputy Information Officer with the Information Regulator of South Africa. Information Officer: Gomolemo Thapelo Louw Appointment Date: 1 January 2025 Deputy Information Officer: Thapelo Louw Appointment Date: 22 May 2026 PoPIA Registration Number: 2025-013198 Issued by: Information Regulator of South Africa Issued Date: 7 July 2026 The Information Officer is responsible for ensuring compliance with PoPIA and addressing all data protection enquiries and complaints.

GTL Telecoms does not intentionally collect special personal information as defined in Section 26 of PoPIA (such as health data, biometric data, or racial/ethnic origin). If such information is inadvertently received, it will be destroyed immediately.

We process personal information based on the following legal grounds as provided in Section 11 of PoPIA: Consent: Where you have given explicit consent for specific processing Contractual Necessity: Where processing is necessary to fulfil a contract with you Legal Obligation: Where processing is required by law Legitimate Interest: Where processing is necessary for our legitimate business interests, provided these do not override your rights

GTL Telecoms implements appropriate technical and organisational measures to protect personal information, including: Encryption of data in transit (TLS/SSL) and at rest Access controls and authentication for all systems Regular security audits and vulnerability assessments Firewall and intrusion detection systems Staff training on data protection and confidentiality Secure storage of physical and digital records Incident response procedures for data breaches

Under PoPIA, you have the following rights regarding your personal information: Right to Access (Section 23): You may request confirmation of whether we hold your personal information and request a copy of that information. Right to Correction (Section 24): You may request that we correct or update any inaccurate or incomplete personal information. Right to Deletion (Section 24): You may request that we delete your personal information, subject to legal retention requirements. Right to Object (Section 11(3)): You may object to the processing of your personal information for specific purposes, including direct marketing. Right to Complain: You may lodge a complaint with the Information Regulator if you believe your rights have been infringed. Information Regulator of South Africa: Website: https://inforegulator.org.za Email: complaints.IR@justice.gov.za

Our services are directed to businesses and adults. We do not knowingly collect personal information from children under 18 without parental consent. If we become aware that we have collected a child's personal information without proper consent, we will take steps to delete it promptly.

For any questions, requests, or complaints regarding your personal information or this policy, contact our Information Officer: Information Officer: Gomolemo Thapelo Louw Email: gtltelecoms012@gmail.com Phone: 076 019 3242 Address: 42 Khoza Street, Atteridgeville, Pretoria, 0006 If you are not satisfied with our response, you have the right to lodge a complaint with the Information Regulator of South Africa.